LIFOW (a concept by Josh Bersin) advocates that for continuous learning to happen, the learning resources must be available within the learner’s workflow.
March 9, 2022 | By Asha Pandey
Do Learners Want Learning in the Flow of Work Now?
The short answer: Yes!
Based on data collected between 2017 (pre-pandemic) and 2020 (post-pandemic), synchronous learning, which includes On-the-Job Training (OJT) and On-the-Job Coaching (OJC), dropped from 86% to 77%.
A comprehensive LIFOW program involves implementing multiple strategies. Some of these include:
Microlearning: Bite-sized (shorter) learning content is ideal for learning in the moment of need.
mLearning: Leveraging small footprint content, which is mobile-friendly, enables learning anytime and anywhere.
VBL/IVBL: Both Video Based Learning (VBL) and Interactive Video Based Learning (IVBL) facilitate on-the-job learning by acting as Performance Support Tools (PSTs). They also serve as great Microlearning resources as part of broader learning in the flow of work strategies.
PSTs/Job aids: In busy workplaces, especially in hybrid environments, pausing work to learn isn’t an option. Performance Support Tools (PSTs) and other job aids (PDF documents, “How to…” videos, Cheat Sheets, Templates) are great LIFOW strategies.
Content curation: The hallmark of an effective LIFOW program is to quickly empower employees with the learning they need just in time. Having well-curated, efficiently indexed, and intuitively collated content can further the goals of any LIFOW strategy.
Social learning: The 70:20:10 rule tells us that not all learning happens through formal training, or only in the workplace. Learning in the flow of work examples, where learners learn outside of the workplace from peers and groups of social networks, work well for hybrid learners.
User Generated Content (UGC): LIFOW can leverage UGC to aid employees to tap into experiences of colleagues and peers.