The incredible in person and online discussions about AI Chat GPT must now number in the thousands or maybe hundreds of thousands of discussions, forums and social media posts.
For the awesome LX community, let’s take a look at just AI -chat bots, ( see link below) in the context of some opportunities in the business environment.
While it seems many businesses have been using chatbots for a few years, including NOVO Ed, the launch of Chat GPT last year, is clearly thought to be one of the most disruptive technologies to happen in recent years. Maybe the invisibleness of AI, now becoming highly touchable and visible because of Chat GPT, having made tremendous impact on the profession of instructional learning design and many other professions as well. For us in LXD and associated professions, AI offers incredible opportunities to re-evaluate the teaching and learning environments to consider using chat bots for providing authentic feedback- (more on what that really means in another post.)
Check out this link and feel free to leave your comments, thoughts, opinions and questions below.
Business implications of AI-powered chatbots like ChatGPT.
The Opportunities of Chat-Based AI
Tools like ChatGPT can create enormous opportunities for companies that leverage the technology strategically. Chat-based AI can augment how humans work by automating repetitive tasks while providing more engaging interactions with users.
Here are a few of the ways companies can use tools like ChatGPT:
- Compiling research
- Drafting marketing content
- Brainstorming ideas
- Writing computer code
- Automating parts of the sales process
- Delivering aftercare services when customers buy products
- Providing customized instructions
- Streamlining and enhancing processes using automation
- Translating text from one language to another
- Smoothing out the customer onboarding process
- Increasing customer engagement, leading to improved loyalty and retention
Customer service is a huge area of opportunity for many companies. Businesses can use ChatGPT technology to generate responses for their own customer service chatbots, so they can automate many tasks typically done by humans and radically improve response time.
According to an Opus Research report, 35% of consumers want to see more companies using chatbots — and 48% of consumers don’t care whether a human being or an automated chatbot helps them with a customer service query.
Overall, ChatGPT can be useful for any situation where you need to generate natural-sounding text based on input data.
On the other hand, the opportunities of AI-based chatbots can turn into threats if your competitors successfully leverage the technology and your company doesn’t.
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